Sales Process
When a salesperson receives an XP15-D order from a customer, they submit it to the planning department for price review. The order handler then inputs the product quantity, price, packaging method, and delivery date into the ERP system. The sales order is reviewed by various departments such as production, supply, and sales before being issued to the production department by the system. The production planner creates the main production plan and material requirements plan based on the sales order and passes this information to the workshop and procurement department. The procurement department supplies materials like iron reels, iron frames, copper parts, plastic, and packaging materials as required by the plan, and the workshop arranges production.
一. Production Process
After receiving the production plan, the workshop instructs the material handler to collect materials and schedules the production line. The main production steps for XP15-D include injection molding, plug wire processing, cable reel assembly, and packaging into storage.
1. Injection Molding: Using injection molding machines to process PP material into XP15-D panels and iron frame handles.
2. Plug Wire Processing:
2.1 Wire Stripping: Using wire stripping machines to remove the sheath and insulation from the wires to expose the copper wires for connection.
2.2 Riveting: Using a riveting machine to crimp the stripped wires with German-style plug cores.
2.3 Injection Molding Plug: Inserting the crimped cores into molds for injection molding to form the plugs.
3. Cable Reel Assembly:
3.1 Reel Installation: Fixing the XP31 rotating handle onto the XP15 reel iron plate with a round washer and self-tapping screws, then assembling the reel iron plate onto the XP15 reel and tightening with screws.
3.2 Iron Frame Installation: Assembling the iron reel onto the XP06 iron frame and securing it with reel fixtures.
3.3 Panel Assembly:
Front: Assembling the waterproof cover, spring, and shaft onto the German-style panel.
Back: Installing the grounding assembly, safety pieces, temperature control switch, waterproof cap, and conductive assembly into the German-style panel, then covering and securing the back cover with screws.
3.4 Panel Installation: Installing sealing strips on the XP15 reel, fixing the German-style panel D onto the XP15 reel with screws, and securing the power cord plug onto the iron reel with cable clamps.
3.5 Cable Winding: Using an automatic cable winding machine to wind the cables onto the reel evenly.
4. Packaging and Storage: After product inspection, the workshop packages the products, which includes labeling, bagging, placing instructions, and boxing, then palletizes the boxes. Quality inspectors verify that the product model, quantity, labels, and carton markings meet requirements before storage.
二、Inspection Process
Product inspection occurs concurrently with production, including initial piece inspection, in-process inspection, and final product inspection.
2.Initial Piece Inspection: The first product of each batch is inspected for appearance and performance to identify any factors affecting quality early and prevent mass defects or scrap.
2. In-Process Inspection: Key inspection items and criteria include:
·Wire stripping length: must comply with production process requirements.
·Small reel installation: per production process.
·Riveting and welding: correct polarity, no loose wires, must withstand 1N pull force.
·Panel installation and reel assembly: per production process.
·Assembly check: per production process requirements.
·High voltage test: 2KV, 10mA, 1s, no breakdown.
·Appearance check: per production process.
·Drop test: no damage from a 1-meter drop.
·Temperature control function: pass the test.
·Packaging check: meet customer requirements.
3. Final Product Inspection: Key inspection items and criteria include:
·Withstand voltage: 2KV/10mA for 1s without flickering or breakdown.
·Insulation resistance: 500VDC for 1s, not less than 2MΩ.
·Continuity: correct polarity (L brown, N blue, yellow-green for grounding).
·Fit: suitable tightness of plugs into sockets, protection sheets in place.
·Plug dimensions: per drawings and relevant standards.
·Wire stripping: as per order requirements.
·Terminal connections: type, dimensions, performance as per order or standards.
·Temperature control: model and function tests pass.
·Labels: complete, clear, durable, meet customer or relevant requirements.
·Packaging printing: clear, correct, meet customer requirements.
·Appearance: smooth surface, no defects affecting use.
4. Packaging and Storage: After final inspection, the workshop packages the products as per customer requirements, labels them, places paper cards and boxes them, then palletizes the boxes. Quality inspectors verify the product model, quantity, labels, and carton markings before storage.
三、Sales Shipment and After-Sales
1. Sales Shipment:
The sales department coordinates with customers to confirm the final delivery date and fills out a delivery notice in the OA system, arranging container transportation with a freight company. The warehouse administrator verifies the order number, product model, and shipment quantity on the delivery notice and processes the outbound procedures. For export products, the freight company transports them to Ningbo port for loading onto containers, with the sea transportation handled by the customer. For domestic sales, the company arranges logistics to deliver the products to the customer-specified location.
2. After-Sales Service: In case of customer dissatisfaction due to product quantity, quality, or packaging issues, complaints can be made via written or telephone feedback, with departments following the customer complaint and return handling procedures.
2.1 Customer Complaint Process: The salesperson records the complaint, which is reviewed by the sales manager and passed to the planning department for confirmation. The quality assurance department analyzes the cause and suggests corrective actions. The relevant department implements the corrective actions, and the results are verified and communicated back to the customer.
2.2 Customer Return Process: If the return quantity is ≤0.3% of the shipment, the delivery personnel return the products, and the salesperson fills out the return handling form, which is confirmed by the sales manager and analyzed by the quality assurance department. If the return quantity is >0.3% of the shipment, or due to order cancellation causing stockpile, a bulk return approval form is filled out and approved by the general manager.